FAQ - Delivered by Libby Reid
IS THERE A LIMIT ON HOW MUCH I CAN ORDER?
We have a minimum spend of $100 for all Delivered by Libby Reid orders. If you have a discount code, awesome and lucky you!
HOW MUCH DO YOU CHARGE FOR DELIVERY AND WHAT SUBURBS DO YOU DELIVER TO?
Delivery is included within 20km radius from Richmond, VIC. If you would like to place an order outside of our radius please contact firstname.lastname@example.org to discuss further.
RETURNS AND REFUNDS
All sales are final so please choose carefully.
WHAT HAPPENS IF I NEED TO CHANGE SOMETHING ABOUT MY ORDER?
Things we are able to help you with include increasing your order size, updating address information or delivery date information.
Please email us at: email@example.com
DO YOU CATER FOR DIETARY REQUIREMENTS?
Delivered by Libby Reid does our best to ensure our products are fully accessible to everyone, however, we are conscious that some dietary requirements are unique. At this stage we can only offer a set menu with no alternatives. Should you have any queries feel free to email us at firstname.lastname@example.org and we can provide more detail about the ingredients we use, our kitchen does cook with nuts and egg.
WHEN DO ORDERS CLOSE?Melbourne Cup Carnival 2021:
Penfolds Derby Day: Wednesday 27th October, 5pm
Lexus Cup Day: Friday 29th October, 5pm
Kennedy Oaks Day: Saturday 30th of October, 5pm
Paramount+ Stakes Day: Wednesday 4th October, 5pm
WHEN WILL MY ORDER ARRIVE?
Melbourne Cup Carnival 2021:
Penfolds Derby Day: Saturday 30th of October, by 12pm
Lexus Melbourne Cup Day: Tuesday 2nd of November, by 12pm
Kennedy Oaks Day: Thursday 4th of November, by 12pm
Paramount+ Stakes Day: Saturday 6th of November, by 12pm
MY ORDER HAS ARRIVED BUT IS MISSING AN INGREDIENT?
Should your order arrive and there is anything missing off the “menu” list please email: email@example.com and we will do our best to ensure this ingredient is redelivered.