FAQ - Delivered by Libby Reid

IS THERE A LIMIT ON HOW MUCH I CAN ORDER?

We have a minimum spend of $100 for all Delivered by Libby Reid orders. If you have a discount code, awesome and lucky you! 

HOW MUCH DO YOU CHARGE FOR DELIVERY AND WHAT SUBURBS DO YOU DELIVER TO?

Delivery is included within 20km radius from Richmond, VIC. If you would like to place an order outside of our radius please contact delivered@libbyreid.com.au to discuss further. 

RETURNS AND REFUNDS

All sales are final so please choose carefully. 

WHAT HAPPENS IF I NEED TO CHANGE SOMETHING ABOUT MY ORDER?

Things we are able to help you with include increasing your order size, updating address information or delivery date information. 

Please email us at: delivered@libbyreid.com.au 

DO YOU CATER FOR DIETARY REQUIREMENTS?

Delivered by Libby Reid does our best to ensure our products are fully accessible to everyone, however, we are conscious that some dietary requirements are unique. At this stage we can only offer a set menu with no alternatives. Should you have any queries feel free to email us at delivered@libbyreid.com.au and we can provide more detail about the ingredients we use, our kitchen does cook with nuts and egg.

WHEN DO ORDERS CLOSE?

TAB Turnbull Stakes: Thursday 30th September, 1pm

Caulfield Cup Carnival 2021:

NEDS Caulfield Guineas: Thursday 7th October, 1pm 

Carlton Draught Caulfield Cup: Thursday 14th October, 1pm

Melbourne Cup Carnival 2021:

Penfolds Derby Day: Wednesday 27th October, 5pm 

Lexus Cup Day: Friday 29th October, 5pm

Kennedy Oaks Day: Saturday 30th of October, 5pm  

Seppelt Stakes Day: Wednesday 4th October, 5pm

WHEN WILL MY ORDER ARRIVE? 

Caulfield Cup Carnival 2021:

NEDS Caulfield Guineas: Saturday 9th October, by 1pm 

Carlton Draught Caulfield Cup: Saturday 16th October by 1pm

Melbourne Cup Carnival 2021:

TAB Turnbull Stakes: Saturday 2nd October by 12pm

Penfolds Derby Day: Saturday 30th of October, by 12pm

Lexus Melbourne Cup Day: Tuesday 2nd of November, by 12pm

Kennedy Oaks Day: Thursday 4th of November, by 12pm

Seppelt Stakes Day: Saturday 6th of November, by 12pm

MY ORDER HAS ARRIVED BUT IS MISSING AN INGREDIENT?

Should your order arrive and there is anything missing off the “menu” list please email: delivered@libbyreid.com.au and we will do our best to ensure this ingredient is redelivered.