FAQ - Delivered by Libby Reid

IS THERE A LIMIT ON HOW MUCH I CAN ORDER?

We have a minimum spend of $85.00 for all Delivered by Libby Reid orders. If you have a discount code, awesome and lucky you! Your total order cost, once the code is applied, must still meet the $85 minimum spend. If you are under this price, delivery will not be offered, sorry.

RETURNS AND REFUNDS

All sales are final so please choose carefully. 

WHAT HAPPENS IF I NEED TO CHANGE SOMETHING ABOUT MY ORDER?

Things we are able to help you with include increasing your order size, updating address information or delivery date information. 

Please email us at: delivered@libbyreid.com.au 

DO YOU CATER FOR DIETARY REQUIREMENTS?

Delivered by Libby Reid does our best to ensure our products are fully accessible to everyone, however, we are conscious that some dietary requirements are unique. At this stage we can only offer a set menu with no alternatives. Should you have any queries feel free to email us at delivered@libbyreid.com.au and we can provide more detail about the ingredients we use.

WHEN DO ORDERS CLOSE?

Derby Day and Cup Day: Thursday 29th of October, 5pm 
Oaks Day and Stakes Day: Saturday 31st of October, 9pm  

WHEN WILL MY ORDER ARRIVE? 

Derby Day: Saturday 31st of October, by 12pm

Cup Day: Tuesday 3rd of November, by 12pm

Oaks Day: Thursday 5th of November, by 12pm

Stakes Day: Saturday 7th of November, by 12pm

MY ORDER HAS ARRIVED BUT IS MISSING AN INGREDIENT?

Should your order arrive and there is anything missing off the “menu” list please email: delivered@libbyreid.com.au and we will do our best to ensure this ingredient is redelivered.

WHAT SUBURBS DO YOU DELIVER TO?

We deliver within a 15km radius from Richmond, VIC. If you would like to place an order outside of our radius please contact: delivered@libbyreid.com.au to discuss further.